Our Policies

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Ditty Bird

Our Policies

Worldwide Shipping

We recommend purchasing through our Amazon stores for better shipping rates:

 

Fast Shipping, Affordable Rates, and Reliable Delivery

We've got your shipping covered.

Your order will be on its way within 24 hours, Monday through Friday.

For AU deliveries, you can expect your package to arrive within 2-7 working days from the shipping notification email.

If you're waiting on an international order, it might take a little longer, around 14-21 working days depending on where you are. But hey, don't worry, we've got your back!

When it comes to Aussie orders, we trust Australia Post to get the job done right. Plus, standard delivery with tracking is just AU $10.00. And here's the cherry on top: if your order totals over AU $45.00 in one go, we'll cover the shipping costs for you.

So sit back, relax, and await your goodies with confidence! Happy shopping!

14-day Returns with Money Back Guarantee

Need to return a book? No worries! You've got a full 14 days from your original purchase date. Just make sure the book is unused and in original shrink wrap packaging. Send us an email at hello@dittybird.com to start the return process.

When you're ready to send it back, ship it to :

AUSSIE BABY for DITTY BIRD BOOKS | Attn: RETURNS 69 Christina Road | Villawood, NSW 2163

Oh, and if the book's faulty or damaged within those 14 days, we'll cover the return postage. Easy peasy!

 

Battery Maintenance Guidelines

It's essential to know that when the music stops after a few seconds, it doesn't mean the book is broken. It simply indicates that the batteries need to be replaced. Our books use button batteries known for lasting durability and producing quality sound. If you experience music interruptions, it's likely time to replace the batteries.

 

Battery Replacement

IMPORTANT TO KNOW


Batteries (type AG10) are necessary part of our books.

Batteries must be replaced when the music stops completely or in the middle of the songs.

​Be aware that most AG10 batteries on the market are weak/expired and do not work properly with our books, correct voltage is 1.5V. We do NOT recommend Maxell batteries.

WE HIGHLY RECOMMEND TO BUY SPARE BATTERIES - THESE BATTERIES HAVE BEEN TESTED AND WORK PERFECTLY WITH OUR MUSICAL BOOKS

TO BUY BATTERIES, CLICK HERE IN AUSTRALIA

  • Happiness Guarantee

    Your satisfaction is our priority! We strive to provide excellent customer service and ensure that you have a positive experience with Ditty Bird products. If you have any questions or concerns, please reach out to us at hello@dittybird.com.

  • Customer Service

    Our customer service team is here to assist you with any inquiries or issues you may have. We're real people dedicated to providing personalized support for our customers. Contact us at hello@dittybird.com for prompt assistance.

Get in Touch

If you have any further questions or concerns regarding our shipping and return policies, please feel free to contact us at hello@dittybird.com. We're here to assist you!